What if I fail the Certification Test?

To access the Certification Test you will have had to successfully pass the Mastery Tests. This means you have mastered the material for that level. But if you don’t pass the Certification Test the first time, the system provides you with 10 review lessons that you must study before you can take the Certification Test again. If you fail the Certification Test a second time, the system provides you with 30 review lessons you must study before the Certification Test opens a third and final time.

NOTE: Some people get test anxiety and have difficulty recalling information during tests. If you fail the Certification Test a third time, you will be contacted by a Master Coach for an oral online interview that will last approximately 25 minutes. The Master Coach will determine whether or not you have mastered the material for that level’s certificate. You will then be notified if and when your certificate will be issued. If you are still unable to pass the Test, you will be contacted by a neo account manager.