When are tokens not refunded?

Tokens are paid to the coach when you arrive late or if you don’t attend a scheduled coaching session. You do not receive a refund. Tokens are also not refunded if the connection between you and your coach fails. Our coaches work from centers with high-quality, redundant broadband connectivity, so we don’t expect Internet failures from the coach. We suggest you log on from a location that has a good Internet connection for all of your coaching sessions.